New Patient Information

Making Appointments Stress Free

Vanderbilt One Hundred Oaks
719 Thompson Lane, Suite 20500
Nashville, TN 37204

Fax (615) 936-6977

Patient Parking available by entrances G (closest to IBD Clinic) and A.

Patient Drop off at Entrance E or A (covered wheelchair access)

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WELCOME!

We are pleased you have chosen The Inflammatory Bowel Disease (IBD) Clinic for your care. You have been scheduled for an outpatient clinic team evaluation by specialists in Crohn's Disease and Ulcerative Colitis.

Your Visit and What to Expect

The Inflammatory Bowel Disease Clinic is a specialty clinic of the Vanderbilt Digestive Disease Center where our providers treat inflammation of the bowel, typically Crohn's or Ulcerative Colitis. Inflammatory Bowel Disease (IBD) can affect every part of your life, as you well know. Our Mission here at the IBD Clinic is to provide a comprehensive plan to care for you and treat the disease.

On your first visit, our team of providers will complete a full evaluation, including an IBD Medical Specialist, a psychologist/counselor, and a nutritionist/dietician to determine the best course of treatment. We want to treat the whole person and believe that meeting with all providers is the most effective way to make sure you get the best care.

Please review the following points to ensure the best patient experience.

BEFORE your appointment, please contact your referring provider and your insurance company to confirm your coverage and obtain any referrals necessary.
Nashville traffic has become very heavy. Please allow extra travel time.
We ask you to be here 20 minutes before your first appointment so that we have enough time to complete the check-in process, including intake (getting your vital signs), and place you in the exam room at your appointment time.
Due to the information we need to collect, plus the time you will spend with your providers in the exam room, possible blood draws, and potential scheduling of other appointments or tests, please allow up to 3-4 hours for your initial visit.
We recommend you bring a book, a personal electronic device, or a snack and water with you.

Our healthcare team will work together with you to ensure the highest quality of care.
Please let us know if you have any personal needs we can help you with.
Please bring a list of your medications, including dosage amounts, or bring your medication bottles with you. Or, you can pre-load your medications through My Health at Vanderbilt (MHAV). Part of your consultation may include having your blood drawn that day or other tests. Once these tests are complete, the consulting provider and your referring physician will be notified about treatment options and recommendations for follow-up care.

MYHEALTH AT VANDERBILT

MyHealth at Vanderbilt (MHAV) allows you to schedule appointments, request refill prescriptions, message your physician, and pay your Vanderbilt bill online.

Be sure to download our mobile-friendly app for ease of use.

Three days before your appointment, look for the questionnaire under the MD's appointment. Doing this and other pre-visit items will greatly cut down the amount you will need to do during check-in.

Patient Portal

OFFICE INFORMATION

Our clinic hours are 7:30 AM to 4:30 PM, Monday through Friday.
Our phone center hours are 8:00 AM to 5:00 PM, Monday through Friday. Messages received after 4:00 PM may not be returned until the following day.
You can reach our phone center at (615) 322-0128 and ask them to route you to the IBD Clinic if you need to reschedule your new patient appointments.
If you need immediate assistance, go to the nearest Emergency Department or dial 911 for an ambulance.
We have free WI-FI available in our office.
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LATE POLICY

If you are late by 15 minutes or more for your appointment, you may be rescheduled or asked to wait until the end of the provider's clinic, based on provider availability.

LABORATORY AND TEST RESULTS

At the end of your appointment, please clarify with the provider or nurse how you will receive the results of any tests or procedures. Results are usually available in 2-5 business days and typically available for your review on My Health at Vanderbilt (MHAV).

FORMS AND LETTERS

Disability and insurance forms are not completed by our specialists. Please direct these to your Primary Care Provider.

Please allow 2 weeks for completion of paperwork by your provider.

OUT OF AREA VISITORS

Vanderbilt's Accommodations and Reservations Office is available by calling (615) 936-ROOM (7666) to help you find a local hotel at a discount.

PARKING

https://search.vanderbilthealth.com/locations/vanderbilt-health-one-hundred-oaks

One Hundred Oaks Mall is south of Downtown Nashville, just south of where I-65 and I-440 intersect. From I-65, use the Armory Drive Exit.

Free parking for medical appointments is available in the areas indicated in our One Hundred Oaks Patient/Visitor Parking Map. Covered pull-up access with wheelchair accessibility is located on the southeast corner of the building complex at entrance A. You may also park on the west side of the building in the general shopping parking lot and access medical offices via entrances C, D, or E. Elevator and escalator access is available at all entrances.

Shuttle

Free shuttles are available to transport patients and visitors between One Hundred Oaks, Children's Hospital, and Medical Center East. Shuttles run regularly from 8:30 AM to 5:00 PM. To catch a shuttle, simply go to the patient drop-off area outside of Medical Center East, Children's Hospital main entry, and One Hundred Oaks Mall G, A, and E entrances.

YOUR SATISFACTION IS IMPORTANT TO US

You may receive a call from Press Ganey or a mail-in survey asking you some questions about your visit with us. We hope you feel you have received excellent care and service. If, for any reason, you feel you did not receive excellent care or service, please be sure to let our staff know. And if you have received excellent care, we would love to hear your comments. Thank you!